Frequently Asked Questions
I created an account, what's next?
Once you create your account, you will need to verify your email address. Check your email that was used during account creation and there will be a verification email. Click on the link within that email to verify your email address. Once the verification is complete, you may upload your receipt(s) to redeem Rewards.
Do I have to create an account to get a Reward?
Yes, you must create an account and upload your qualifying receipt(s) to earn points towards a Reward.
Do I have to verify my email address?
You must verify your email address before you can start uploading receipts in your account. The verification email may be directed to your junk mail or spam folders, so you should check these folders as well.
What if I don't get/can't find my verification email?
If you didn't get the verification email or can't find it, sign into your account and click on "Account Overview" at the top of the page. Then click, "Resend Email" and check your email.
How do I update my account?
Sign into your account and click "Edit Account" at the top of the page. Then follow the instructions to update your account information.
How do I change my password?
Sign into your account and click "Edit Account" at the top of the page. Click "Change Password", then enter your old password and your new password to update.
What if I forgot my password?
Go to the account Login page and click "Forgot My Password". You will receive an email with a link and instructions to reset your password.
Can I use this account for a future promotion?
No, your account is used and accessible for this promotion only.
How can I close my account?
Sign into your account and click on "Edit Account" at the top of the page, then select "Close Account". You will be asked to click "Close Account" again as confirmation, and then your account will be closed. All information related to your account including your personal information and any rewards redeemed will be closed. Once you close your account, you will not be able to create another account with the same email address.
What should I do if my receipt is too long?
If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.
I am having issues uploading my receipt.
Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance.
Vudu Promo Code
I have a question about redeeming my Vudu Promo Code.
Please visit: vudu.com/content/account/support for additional tips and FAQ.
Can I use this in U.S. territories?
No, Vudu Promo Codes are valid in the U.S. only, excluding territories.
Visa® Digital Rewards Virtual Account / Visa Rewards Virtual Account
Where can I use my Visa Rewards Virtual Account?
This Virtual Account can be redeemed at every internet, mail order, telephone merchant everywhere Visa debit cards are accepted. This is exclusively an online Virtual Account and cannot be used to make purchases in physical stores. Virtual Account is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. This optional offer is not a MetaBank, nor Visa, product or service nor does MetaBank, nor Visa, endorse this offer.
How can I track the purchases I make with my Virtual Account?
You can view your purchases at any time throughout the offer period by logging into your account and viewing your reward.
Does my Virtual Account have an expiration date?
Yes. The expiration date was supplied at the time you received your Virtual Account number. Any balance remaining on the Virtual Account after expiration will not be usable or refundable.
Can I add funds to my Virtual Account?
No. This Virtual Account is non-reloadable and cannot be combined with multiple rewards.
What fees are associated with my Virtual Account?
There are no fees associated with your Virtual Account; however you can only use your account for purchases before the expiration date. Any remaining balance after the expiration date will be forfeited. For additional information, please refer to the terms in your accountholder agreement.
What can I do if I lose my Virtual Account?
You will receive a confirmation email which includes a link to your Virtual Account. Please note, if you are having a difficult time finding your confirmation email, it may have been directed to your junk mail or spam folders. You should check these folders as well.
What is the 3-digit security code?
The 3-digit security code is the Virtual Account Verification Value (or CVV2), which is a code required by some online retailers. This code should have been provided to you along with your Virtual Account number.
My Virtual Account was denied or my transaction was declined.
Please make sure that the online merchant accepts Visa debit cards. If they accept Visa debit cards and your Virtual Account has been denied, please try again and ensure that all the information that you are entering is correct (i.e. Virtual Account number, expiration date, security code, and personal information such as zip code). Verify that you have enough available balance on your Virtual Account to cover your purchases. If your Virtual Account is still being declined please Contact Us.
My purchase is greater than my Virtual Account balance.
The majority of online merchants do not have the capability to run two forms of payment for one purchase. In this case you must have a Virtual Account balance equal to or greater than the total purchase amount.
What happens if someone else uses my Virtual Account without authorization?
Transactions made through fraudulent or unauthorized use cannot be refunded. Please make sure that you keep your Virtual Account details in a secure location.
What happens if I return merchandise or receive a refund?
You are able to receive a return(s) or credit(s) to your virtual account before the expiration date. Any return(s) or credit(s) made to your account after the expiration date will be forfeited.
I have a question not listed above.
Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.
Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.