Frequently Asked Questions

Account Creation

1. I created an account, what's next?

   Once you create your account, you will need to verify your email address. Check your email that was used during account creation and there will be a verification email. Click on the link within that email to verify your email address. Once the verification is complete, you may start uploading your receipt(s) and redeeming Rewards on your account.

2. Do I have to create an account to get a Reward?

   Yes, you must create an account and upload your qualifying receipt(s) to earn points towards a Reward.

3. Do I have to verify my email address?

   You must verify your email address before you can start uploading receipts in your account. The verification email may be directed to your junk mail or spam folders, so you should check these folders as well.

4. What if I don't get/can't find my verification email?

   If you didn't get the verification email or can't find it, sign into your account and click on "Account Overview" at the top of the page. Then click, "Resend Email" and check your email.

5. How do I update my account?

   Sign into your account and click "Edit Account" at the top of the page. Then follow the instructions to update your account information.

6. How do I change my password?

   Sign into your account and click "Edit Account" at the top of the page. Click "Change Password", then enter your old password and your new password to update.

7. What if I forgot my password?

   Go to the account Login page and click "Forgot My Password". You will receive an email with a link and instructions to reset your password.

8. Can I use this account for a future promotion?

   No, your account is used and accessible for this promotion only.

9. How can I close my account?

   Sign into your account and click on "Edit Account" at the top of the page, then select "Close Account". You will be asked to click "Close Account" again as confirmation, and then your account will be closed. All information related to your account including your personal information and any rewards redeemed will be closed. Once you close your account, you will not be able to create another account with the same email address.

Receipt Submission

1. What should I do if my receipt is too long?

   If your receipt is too long to fit into one image, please fold the receipt to show participating products and the header with store name, purchase date, etc. and then take a picture of the receipt and upload the image on the specified site.

2. I am having issues uploading my receipt.

   Please note, the following image upload requirements: image must be under 5MB and in the format of PNG, GIF or JPG. If you have further difficulties uploading your receipt, please try to clear browser cache and cookies and upload again. If this persists, we also recommend trying a different device. Please Contact Us if you require further assistance.

eGift Card

1. I have a question or complaint about a retailer.

   Please contact the customer service department of the specific retailer directly.

2. What will I receive after I select my eGift Card?

   You will receive an email that contains a link to access your eGift Card. When you receive this email, click the link to view the eGift Card. You can either print it from your computer or in some cases you can use it directly from your mobile phone with the merchant.

3. Can I use my eGift Card in store locations?

   Yes, unless explicitly stated, all eGift Cards work at both store locations and online.

4. What if my eGift Card is lost or stolen?

   If you have lost your eGift Card, and the value still remains on it, please contact support via our Contact Us link below and we will reissue the eGift Card. If the eGift Card no longer contains value, and you feel that this was fraudulent in nature, an investigation will be conducted. Resolution may require that the customer sign an affidavit with a notary public relative to the missing product. To begin an investigation into such an issue, please Contact Us.

5. Can I let someone else use my eGift Card?

   Yes, simply have the eGift Card sent directly to the recipient’s email at the time of activation or you can forward the eGift Card to them after you send it to yourself. Additionally, you can print the eGift Card and hand it to the recipient.

6. Do eGift Cards expire?

   Most national merchants do not have an expiration date for their eGift Card programs. However, each merchant may have different terms and conditions. Please review those terms prior to your selection.

Sweepstakes

1. Do I have to make a purchase to enter the sweepstakes?

   No, you may enter the sweepstakes without making a purchase here: www.bdsuperfans2022amoe.com

Other

1. I have a question not listed above.

   Please Contact Us for further assistance. Be sure to mention what promotion you participated in, and any details of what you need assistance with.

   Our Customer Service hours are 8 am - 4:30 pm PST, Monday through Friday (excluding holidays). All emails will be responded to within 2-5 business days, in the order they were received.